On-demand passenger service and package delivery 24/7
Vehicles to fit your needs: sedans, hybrids, minivans and wheelchair accessible vans
Fleet Management and Call Center Operations
AUTG’s Call Center offers it’s first class customer oriented call center utilizing state of the art technology. Integrating multiple applications and solutions to match your dispatch and fleet management needs.
Operating 24/7 the dispatch center can handle high call volumes with little to no downtime. Answering calls in a timely manner is crucial to AUTG’s success and the needs of customers. Call Center Management and Supervisors are constantly monitoring call volume in an effort to process calls as quickly as possible.
Our goal for answering inbound calls is 30 seconds or less. We are constantly monitoring our service levels and have critical benchmarks that are key indicators as to how we are doing.
Safety and Compliance
AUTG has high standards for safety and compliance and we can off assistance to help structure a great Safety and compliance program for your vehicles and drivers. We can help you structure daily, weekly, quarterly maintenance, cleanliness, and safety checks. AUTG offers consultation for driver training as well as on board video camera installation.
AUTG offers both public and private transportation options to fit your needs. We can set up on-demand or dedicated route rides. We provide paratransit transportation that support HSV and SMV standards. AUTG can also assist with bus substitute programs both for school and local municipalities.